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Integrate your SaaS platform with Phone connector and Freshservice to sync data between cloud tools, trigger certain actions in Phone connector and Freshservice when some data changes in your SaaS platform and the other way around.
Supported features
Phone connector
Get my account
List calls
Call number from device
List contacts
Add contact
Update contact
Get contact
Delete contact
Get contact by remote id
Returns a list of all contacts with a given remote id (the remote id is not unique in Phone Connector).
Delete phonebook
List phone numbers
List devices
Sync devices
Performs a "SIP notify" to all connected phone devices, so that they update their phone book. This endpoint should be called after updating a large amount of contacts in the phonebook, where the SIP notification per update should disabled.
Need another feature from Phone connector?
Contact us, our
dedicated team can usually add new features in 48 hours.
Freshservice
List agents V1
List agents
Get agent
List agent groups
List tickets V1
Get ticket V1
Create ticket V1
Update ticket V1
Delete ticket V1
Add note to ticket V1
List tickets
Get ticket
Delete ticket
Create ticket
Update ticket
Add note to ticket
List products
List assets
List requesters
Create requester
Get requester
List departments V1
Get department V1
Create department V1
Update department V1
Delete department V1
List departments
Get department
Delete department
Create department
Update department
Get URL
This block can be used to the get the URL of the current tenant in use.
Need another feature from Freshservice?
Contact us, our
dedicated team can usually add new features in 48 hours.